Support and cancellation
Seven days a week · onflicker-au.com
Account questions, billing, refunds and cancellations are all handled by the same support team, at the address below.
Use this address for cancellations, refunds and account questions. Write from the email address you registered with, so that your account can be found.
Telephone
Available Monday to Sunday, 24 hours. Standard international call rates apply from Australia.
Cancelling your membership
You can cancel at any time, during the free day or afterwards. Use the cancellation option in your account settings, or send an email to contact@onflicker-au.com from your registered address asking for the subscription to be ended.
Cancelling stops the next renewal. Access continues until the end of the period you have already paid for, and no further charge is taken. If you cancel during the one-day free trial you are not charged at all. Every cancellation is confirmed by email. If that confirmation does not arrive within one day, please contact us again, as it means the request was not received.
Billing questions
The membership is AUD 49.99 per month, charged through PayPal on the same date each month, following the one-day free trial at AUD 0.00. If a charge is unfamiliar, send us the date and the amount and we will trace it. Refund requests are handled under section 6 of the Terms and Conditions, which does not limit your rights under the Australian Consumer Law.
Problems with access
If content does not load, first try a different browser and reload the page. If the problem continues, let us know the device, the browser, the time it occurred and the title concerned. If you cannot sign in at all, ask us to send new access details to your registered email address.
Response times
Email is normally answered within one business day and at the latest within two. Cancellation requests are processed on receipt. Complaints are acknowledged within two business days and we aim to resolve them within ten. Section 15 of the Terms and Conditions sets out the complaints procedure.
Postal address
Globway International B.V.
Spoorhaven 44-46
2651 AV Berkel en Rodenrijs
Netherlands
Registration number 66882915
Please do not send payment details, passwords or identity documents by email or post. We will never ask for your password or your full payment details. If you receive a message claiming to be from onflicker that does ask for them, it did not come from us; please report it to the address above.